Shipping & FAQ

How to contact us?
call us at 519-252-7033
from 11am to 6pm Monday to Saturday 
Where are we located?

1898 Ottawa St. Windsor, ON. N8Y 1R5, Canada.

Shipping from warehouse in USA 

1582 Gulf Road #661 Point Roberts WA 98281

Is our website secured?

Our website SLL encrypted checkout with Shopify.

How do i order?

You can order directly from our website, call us 519-252-7033 or text us any time  226-260-0743

How do i pay?

You could pay with PayPal, Shopify Pay, G Pay, Apple Pay using MasterCard, Visa, American Express,

How long dose it take to receive my order?

We ship via USPS and for heavier multi-item orders, via UPS.  Tracking email is sent to you within 24 hours of shipping, if you do not receive, please check spam. Typical shipping times is 3-5 business days for USPS and 3-7 business days for UPS.

How can i track my order?

you will receive a tracking # by emial within 24 Hours of shipping. Please check your spam folder.


All Hildbrandt products come with a 6 months Hildbrandt Comprehensive warranty. All Inkstar and Perpetual products come with a 6 months Warranty that covers any manufacture defect.

All other products you have manufacture warranty.

If there are any issues with orders. for example, arrived damaged, arrived in non-working condition, or item not received, please contact us within 30 days of purchase. Beyond this grace period, we may no longer accept any claims.